Return Policy
Start a return with your order number and the email you used on it. Your 15% store credit is issued on the spot, and a prepaid, insured label follows by email — usually within one business day.
Start a returnFourteen Days, No Reason Required
Return any piece within 14 days of delivery. You do not need to tell us why.
We Pay Return Shipping
Start your return at returns.watchreserves.com, or email connect@watchreserves.com, and we will send a prepaid, insured label the same business day. Please hold on to the piece until that label arrives — we cannot be responsible for a parcel we were not expecting.
85% to Your Card, 15% as Store Credit
A returned piece refunds at 85% of the purchase price to your original payment method. The remaining 15% is issued to you as store credit. Nothing is kept as a fee — the full value of what you paid comes back to you, with 15% of it held here as credit. A $400 piece refunds at $340 to your card, plus $60 in store credit.
Everything we carry is privately sourced and held in very limited quantity. A returned piece is re-inspected, re-photographed where needed, and re-listed, and it cannot simply be reordered. Holding 15% covers that work and the insured shipping in both directions; issuing it back as credit means you don’t lose it.
Your Store Credit
Your credit is issued as a code the moment you submit your return request, shown on screen and emailed to you. You can spend it straight away — there is no need to wait for the return to complete. It does not expire, it can be used on anything we carry including pieces over $1,000, and it applies on top of any other offer. It cannot be transferred or cashed out.
Pieces Over $1,000 Are Final Sale
Above $1,000, a piece cannot be returned. This is stated on the product page before you buy. The authenticity guarantee below still applies, without exception.
Condition on Return
Pieces must come back complete and unworn, with all packaging, documentation, and components listed. A piece returned incomplete may be refunded net of the value of what is missing, and we will tell you the amount before we process it.
Refunds
Your store credit is issued immediately. The cash portion is issued to the original payment method within three business days of the piece arriving and being checked.
Damaged or Not as Described
Refunded in full, in cash, with no split. If a piece arrives damaged, is not what you ordered, or does not match its listing, tell us within 14 days and we will return the entire purchase price to your original payment method or replace it, shipping covered both ways.
Authenticity, Without a Time Limit
If any piece is ever shown not to be authentic, we refund it in full to your original payment method — the whole amount in cash, no split — including shipping in both directions, however long you have owned it. This applies to final-sale pieces.